Passengers at the ticket counter with flights later this week were trying to figure out if they should rebook their flights. "I've never had an airline where it was fully cancelled and I've never had an airline where it was cancelled and there was no help," said Tobia. Tobia's flight took off on time, but it was the only Spirit flight out of Milwaukee on Friday. As the airline continues to face lowered demand, Spirit Airlines has made the decision to cut many routes from its network. Spirit Airlines has cut its schedule, following the challenges of the Coronavirus pandemic. "People are either where they belong, or in a hotel, or offered an option to go somewhere else," said Christie. Spirit Airlines adapts to the challenges of COVID-19 by reducing its flight network. He said bad weather last month stranded crews, leading to staff shortages and this tsunami of cancellations. "It's heart-wrenching, and it's a terrible experience, we're doing our best to make up for that and I believe we have," said CEO Edward Christie. Spirit's CEO apologized to customers but said there will be more cancellations into next week. "It was incredibly frustrating, only because we're traveling with my four children," said Tobia. Now she hopes the airline will pay her $190 hotel bill. She said Spirit refunded the money when she got through to customer service. To be safe, she bought four new tickets for $1,200. "I got two of my six rebooked, and then it disconnected and it kept referring me to a phone number, and it would direct you through the prompts, and then it would say it's too busy and then would hang up," said Tobia. She said rebooking her flight was difficult. Her original flight was cancelled Thursday. She's trying to get back to Florida with her husband and four kids. "We got a text about 9 a.m., 9:30 that said the flight was cancelled, so we took the link that they gave us and it took us to the basic website," said Spirit passenger Colleen Tobia. 6, as the airline struggled to catch up after a horrendous week.įorty-four percent of Spirit's flights were cancelled Friday, including four of the six scheduled at Mitchell International Airport. MILWAUKEE (CBS 58) - Spirit Airlines' passengers continued to face cancellations Friday, Aug.
Gableman’s election subpoena remains on hold, judge to rule.